Order Returns Request Form

We understand that sometimes things don’t quite work out.

Simply fill in the form below and we will be in touch to help you out with your returns request

read returns policy

Returns Request Form

    Form Assistance

    Contact & Order Details
    These are the details that were used to place your order, and what we will use to be in touch going forward.

    Returns Details
    This information will be used to know exactly what is being returned, if they are applicable, and calculate the value/weight of the items.

    Return Method
    This is important for us to know if a collection needs to be arranged by ourselves, which will incur a carriage charge. This amount will be taken off the final credit amount that you receive. You are welcome to arrange your own transportation at your own cost, or for the goods to be returned in person to our warehouse by yourself.

    Additional Information
    Here we advise that you describe the issue and/or reasons for returning goods so we can quickly validate if we are able to accept and process the returns request in accordance with our T&Cs.

    If photos are required to explain the issue or reason for return then we advise to attach them here. (Please note that photos need to be less than 5mb each)

    What happens next?
    After submitting; we will raise a case for the request and look into the eligabilty of returns based on our T&Cs. Once this is done we will be in touch regarding the request to arrange next steps.

    Need Assistance?

    Contact Us


    Tile Studio
    Overthorpe Road
    Banbury, OX16 4SX

    Opening Hours

    Mon to Fri: 7:30am - 5:30pm
    Saturday: 9am - 5pm
    Sunday: Closed




    01295 255054

    Ask a question about Returns Request

    If you have any questions about Returns Request, or anything you require, please do not hesitate to get in touch and our staff will be happy to assist you with this product.