The Studio, Overthorpe Rd, Oxfordshire, OX16 4SX

Monday – Saturday 9:00 a.m. – 5:00 p.m.

FREQUENTLY ASKED QUESTIONS

What are the delivery charges for orders from Studio Tiles?

Delivery charges are calculated based on the delivery address provided and the product in which is being purchased.

For more information on deliveries please visit our Delivery Information page.

More Delivery Information
Which payment methods are accepted in the Online Store?

We accept all major Credit & Debit Card payment methods, along with full secure PayPal integration.

We also accept Direct Debit as form of payment in which we ask that you carefully check the bank details in which you are sending the payment to.

We do not accept Cash or Cheques as a form of payment for any product.

How long will delivery take?

Delivery times vary between products due to preparation limitations and carriage restrictions.

Only most products; Next Day Delivery is available providing the order is placed before 11:30AM. Alternatively there will be a 3 Working Day lead time on all products. Orders placed after this time with be dispatched the following working day.

For more information on deliveries please visit our Delivery Information page.

More Delivery Information
Why do some tiles have long lead times?

As a company we endeavour to bring our customers the best products available from around the world. This can sometimes mean that we need to import certain products specifically for your order. As a result of this, it can sometimes mean that these products have a lead time of up to 4 weeks.

Not many of our products do have such lead times as we try our best to stock such items in our Warehouses in the UK for immediate dispatch. However, if you do purchase such items we provide Next Day Delivery as standard from the day it arrives and is processed at our Warehouse.

If you wish to purchase multiple items; some with long lead times, and others with short lead times; but require the products separately, then we ask that you purchase these in two separate transactions. Otherwise we will dispatch your entire order once all the goods are available which will be after the product with the longest delivery time has been processed at our Warehouse.

Any products with long lead times will be stated on the product page, for example:

 3 – 4 Weeks

How secure is shopping in the Online Shop? Is my data protected?

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What exactly happens after ordering?

Once your order has successfully been placed, you will be kept up to date with the status of the products ordered.

We go to every effort to ensure all products listed on Studio Tiles are available as per the delivery options given in checkout. However, for reasons out of our control, supply issues such as stock levels could impact the availability of products that have been purchased. If this unfortunate situation is to occur we will be in contact with you immediately to remedy the situation to the best of our abilities.

Your order will be delivered to the specified delivery address given at the time of ordering using the requested delivery method.

Please ensure all contact details are correct as these will be used for text/email alerts and given to the delivery driver for use when delivering your order, should they require to contact you.

Do I receive an invoice for my order?

Once your order has been placed and full payment has been processed you will receive a full VAT Invoice via email using the details provided.

All VAT Invoices will be headed under the parent company of Tile Studio (Banbury) Ltd