Where the lawful basis of our processing is based on your consent we will retain the personal data for:
As long as we have your consent to do so (see below on withdrawing consent)
Where the lawful basis of our processing is based on a contractual necessity, Studio Tiles will retain your personal data for the period until it has become irrelevant after the contract has ended.
Where the lawful basis of our processing is based on legitimate interests Studio Tiles will retain your personal data for:
- The period until it has become irrelevant.
Your rights, our responsibility
There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that at Studio Tiles we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
Should the time come where you no longer wish for us to have or use your personal data you may withdraw your consent at any time. To withdraw your consent for us to process your data we request you inform Studio Tiles in writing with instructions of your wishes.
If your information is currently being used to send you marketing communications, you can opt out at any time. All marketing e-mail communications from Studio Tiles tell you how to stop receiving them, or you can visit the unsubscribe page directly.
After a withdrawal of consent request is received we may contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with all the relevant details of what those processing operations are.
If you would like access to the personal data we have about you, we ask that you contact us in writing with instructions of your wishes.
The Right of Erasure (‘Right to be Forgotten’)
You have the right to request that we erase all personal data we have about you, and we must respond to that request without undue delay. There are some conditions that apply with this right, but we will make every attempt to respond to a ‘Right to be Forgotten’ request within 30 days of receiving it.
The Right to Rectification
Studio Tiles wants your information and preferences to be accurate and complete. Your personal information is updated automatically if you provide us with new details in any request (e.g. a new quote request). Otherwise, you can email us directly with any updates.
The Right to Restriction
You have the right to have us restrict the processing of your personal data and ensure that processing only takes place with your consent or for legal purposes.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Portability
This is a legal right afforded to you that most companies already provide; it basically states that if you request it, we must pass on all of the details you have given to us to another provider of your choosing.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Studio Tiles to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or any one of the other reporting methods listed on their website – https://ico.org.uk/concerns